Applications are processed electronically for all adults over the age of 18 that will be living in the home. If you would like to receive an application, please contact the team member listed on the rental advertisement. Paper copy applications are also available upon request.
No, applications are only available after you have viewed the home. We understand that you may not have time to view the property. In this case, you can arrange for a friend or family member to view the property on your behalf or we can schedule a FaceTime tour of the property.
It is important to see the property in person instead of only looking at the photos. The photos serve as an approximate representation, but we encourage applicants to see the property in person to make sure the property matches their expectations and needs.
Call the number on the listing directly or click here to contact us through the contact page. After receiving a request, we will quickly organize a property viewing with one of our team members.
Once your application has been approved, we will send you the lease and other important documents for your signature. This is normally done electronically but can be done in hard copy if necessary. Once the lease is signed, we will send you a link to set up your tenant portal where you can pay the security deposit and any other payments that need to be made before move in.
Typically we require proof of income totally at least 3x the monthly rent amount. All forms of income are included in this calculation. We also conduct a thorough tenant screening process which includes verifying your income, past rental history, credit report, etc.
Yes, we require leases for all our properties. Most of our properties require a 12-month lease.
This varies by property, but most often the security deposit is one month’s rent payable before move-in.
Your rent is due on the first day of every month. We offer a variety of payment options.
- Pay Online Through the Tenant Portal: Tenants can pay their rent online with a checking account or credit card through the tenant web portal. You can make a one-time payment or sign up for automatic payments. There is no fee if you use a bank account. Fees will apply if you use a credit card.
- Bill Pay: Tenants can set up bill pay through your bank. Check should be made payable to “Mills Management Services, Inc. – Client Trust” and mailed to 1645 South Rancho Santa Fe Road, Ste. #208, San Marcos, CA 92078. Please make sure to put your property address on the check.
- By Mail: Payments can be mailed to Mills Management Services, Inc., 1645 South Rancho Santa Fe Road, Ste. #208, San Marcos, CA 92078.
- In Person: Payments can be dropped off at the property management office using our outdoor lockbox. This lockbox is available 24/7 and is labeled.
Immediately call our accounting department to explain your situation. Failing to pay your rent on time can result in late fees and even eviction proceedings.
We offer a 24-hour emergency line. The regular phone line (760-978-9609)) functions as the emergency line during regular business hours (8:00 am until 4:00 pm). After this time, the emergency line is 760-978-9609.
The emergency line is for emergencies only.
Issues with parking, neighbor complaints, maintenance concerns, etc. should be directed to the property manager during regular business hours.
The easiest way to submit a maintenance request is through your tenant web portal. You can also e-mail us or call us during regular business hours. The more information that you can provide (especially photos), the faster we will be able to resolve your maintenance concern.
Yes, all the tenants need to have renter’s insurance before moving in. Proof of renter’s insurance is required before we hand over the keys.